Shipping policy
Please ensure that your shipping address is accurate, as we cannot be held responsible for delayed or lost packages due to incorrect addresses.
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Shipment Processing Time - All orders are processed within 24 hours (or within 24-48 hours during sale periods).
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Standard Shipping to the United Kingdom:*Estimated delivery time is 1–4 working days with a £4 charge.
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UK Guaranteed Next Day Service - Orders using the UK Guaranteed Next Day service will be dispatched within 12-24 hours. We will make every effort to dispatch same-day for orders placed before 2 PM. The Next Day service costs £8.
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Please place your order before 1 PM to ensure there is sufficient time for preparation and collection.
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Weekend Orders: If you place an order with Guaranteed Next Day delivery on a Saturday, your parcel will typically arrive on Monday. However, in some cases, delivery may be delayed until Tuesday (per Royal Mail's terms and conditions). To avoid delays, we recommend placing your order before the weekend if you need it urgently.
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Customers will receive shipping confirmation and order tracking in their e-mail.
Refund Policy / Lost or damaged products
Lost or Stolen Packages: Lashes by Bernadette is not responsible for packages lost, stolen, or delayed in transit. Please ensure that your shipping information is correct to avoid any delivery issues.
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No Refund Policy- Due to the nature of our products and for hygiene and safety reasons, we maintain a strict No Refund Policy. No Refunds or Returns: All sales are final. We do not offer refunds, returns, or exchanges on any of our eyelash extension products once they are shipped. This policy is in place to ensure the highest level of hygiene and product quality for all our customers.
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Damaged or Defective Products: If you receive a damaged or defective product, please contact us within 7 days of receiving your order. Be sure to include your order number, a description of the issue, and photos. We will evaluate the situation and may offer a replacement if necessary. Contact Us: For any questions or concerns regarding our No Refund Policy, please reach out to our customer service team at lashesbybernadetteni@gmail.com